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FAQ
Ordering Information
- How do I place an order (Employees of a School District or Public Institution)?
- How do I place an order (Individuals, Private Agencies, or International Customers)?
- Do you accept Credit Cards?
- Is My Credit Card information safe?
- Do you charge sales tax?
- What are your shipping and handling charges?
- How may I obtain an order form?
- When will my order be shipped?
- How can I check the status of my order?
Customer Service Information
- What do I do if I'm not satisfied with the materials I receive?
- How can I request a printed catalog?
Ordering Information
1) Q: How do I place an order?
Employees of a School District or Public Institution:
- A: Please use your standard School, District, or institution purchase order form signed by an authorized administrator, and mail or fax it to Wieser Educational, 20722 Linear Lane, Lake Forest, CA 92630. Fax (800) 949-0209.
2) Q: How do I place an order?
Individuals, Private Agencies, or International Customers:
- A: For a printable order form click here!
![[Red star]](img/redstar.gif) Requires Adobe Acrobat Reader 
- Mail or fax completed order form to Wieser Educational, 20722 Linear Lane, Lake Forest, CA 92630. Fax (800) 949-0209.
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- These orders must be prepaid using check or credit card (Visa, Master Card or American Express). International orders will require a bank transfer and quotation prior to shipping.
- 3) Q: Do you accept Credit Cards?
A: Credit card purchases may be made using:
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Visa |
Master Card |
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American Express |
4) Q: Is My Credit Card information safe?
A: All Customer information is secured by Microsoft SSL encryption keeping it private and protected.
Look for the lock at the bottom of your browser window and the https in the address bar to confirm you are viewing a secure page.
5) Q: Do you charge sales tax?
- A: Sales tax is added to all California orders. The current sales tax rate is 8.75%.
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6) Q: What are your shipping and handling charges?
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A: Orders from schools, districts, institutions and individuals located within the contiguous 48 states will have 10% or $7.50, whichever is greater, added to cover shipping and
handling expenses. (Alaska, Hawaii and Canada please add 20% or $20
whichever is greater for shipping and handling).
Air Shipping rates: (within the contiguous 48 states)
3 Day Air: 15% of Order, minimum charge $14.00
2 Day Air: 20% of Order, minimum charge $18.00
Next Day Air: 25% of Order, minimum charge $30.00
Note: All orders shipped to AK and HI go by UPS Ground
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International orders will require a bank transfer and quotation prior to shipping. Phone (800) 880-4433 FAX (800) 949-0209 E-mail: service@wieser-ed.com
7) Q: How may I obtain an order form?
- A: For a printable order form click here!
Requires Adobe Acrobat Reader
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8) Q: When will my order be shipped?
- A: If all items are in stock when we receive your order, it will be shipped from our warehouse within two business days.
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- 9) Q: How can I check the status of my order?
A: Contact our customer service department to check on the status of your order. Phone (800) 880-4433 FAX (800) 949-0209 E-mail: service@wieser-ed.com
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Customer Service Information
- 1) Q: What do I do if I'm not satisfied with the materials I receive?
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- A: If you are not completely satisfied with the materials that you receive, simply call our customer service department within 30 days for a return authorization and instructions. Upon receipt of the materials in sellable condition, the invoice will be canceled. Your only responsibility will be for the return shipping costs.
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- 2) Q: How can I request a printed catalog?
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- A: Fill out the form at this page to receive your free catalog.
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