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Download Wieser Educational's Latest Catalog
Right Click and choose Save Link/Target As.

FAQ

Ordering Information

  1. How do I check the price of multiple items at once?
  2. How do I place an order offline? (Employees of a School District or Public Institution)
  3. How do I place an order offline? (Individuals, Private Agencies, or International Customers)
  4. Do you accept Credit Cards?
  5. Do you Accept Purchase Orders?
  6. Is My Credit Card information safe?
  7. Do you charge sales tax?
  8. What are your shipping and handling charges?
  9. How may I obtain an order form?
  10. When will my order be shipped?
  11. How can I check the status of my order?

Customer Service Information

  1. What do I do if I'm not satisfied with the materials I receive?
  2. How can I request a printed catalog?

Ordering Information

1) Q: How can I check the prices of multiple items at once?

A: Use our Quick Order form to check up to 10 prices at once!

Enter the item # and a qty of 1 for each item you want to check the price on.
Then click ADD TO QUICK ORDER to display Pricing.

You can add additional items from this screen, or hit Clear Cart to clear your entries.

2) Q: How do I place an order offline?

Employees of a School District or Public Institution:

A: Please use your standard School, District, or institution purchase order form signed by an authorized administrator, and mail or fax it to Wieser Educational, 23111 Antonio Pkwy, Suite 215 Rancho Santa Margarita, CA 92688-2661. Fax (800) 949-0209.

3) Q: How do I place an order offline?

Individuals, Private Agencies, or International Customers:

A: For a printable order form click here! 608KB[Red star] Requires Adobe Reader Get Adobe ReaderMail or fax completed order form to Wieser Educational, 23111 Antonio Pkwy, Suite 215 Rancho Santa Margarita, CA 92688-2661 Fax (800) 949-0209.
 
These orders must be prepaid using check or credit card (Visa, Master Card, American Express or Discover). International orders will require a bank transfer and quotation prior to shipping.

4) Q: Do you accept Credit Cards?

A: Credit card purchases may be made using:






Visa
Master Card
American Express
or
Discover

5) Q: Do you Accept Purchase Orders?

A: Yes, purchase orders are accepted via postal mail or fax with an authorized signature and P.O. number. Our fax number is 1-800-949-0209. Purchase orders are now accepted online for existing customers who are in good credit standing. New customers can use purchase orders online after their initial order is placed via fax or mail.

 

6) Q: Is My Credit Card information safe?

A: All Customer information is secured by Microsoft SSL encryption keeping it private and protected.

Look for the https: in the address bar to confirm you are viewing a secure page.

 

7) Q: Do you charge sales tax?

A: Sales tax is added to all California orders. The current sales tax rate is 7.75%.

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8) Q: What are your shipping and handling charges?

 
A: Orders from schools, districts, institutions and individuals located within the contiguous 48 states will have 12% or $9.00, whichever is greater, added to cover shipping and handling expenses. (Alaska, Hawaii and Canada please add 20% or $20 whichever is greater for shipping and handling).

Air Shipping rates: (within the contiguous 48 states)

3 Day Air: 15% of Order, minimum charge $14.00

2 Day Air: 20% of Order, minimum charge $18.00

Next Day Air: 25% of Order, minimum charge $30.00
Note: All orders shipped to AK and HI go by UPS Ground


International orders will require a bank transfer and quotation prior to shipping. Phone (800) 880-4433 FAX (800) 949-0209 E-mail: service@wiesereducational.com
9) Q: How may I obtain an order form?
A: For a printable order form click here! 411KB
[Red star] Requires Adobe Reader Get Adobe Reader

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10) Q: When will my order be shipped?
A: If all items are in stock when we receive your order, it will be shipped from our warehouse within two business days.  
       By providing your email address, you will be notified when your order ships and when to expect delivery.

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11) Q: How can I check the status of my order?

A: Contact our customer service department to check on the status of your order. Phone (800) 880-4433 FAX (800) 949-0209 E-mail: service@wiesereducational.com


Customer Service Information

1) Q: What do I do if I'm not satisfied with the materials I receive?
 
A: Unless otherwise noted, items may be returned if you are not completely satisfied. Call our customer service department within 30 days for a return authorization and instructions. Upon receipt of the materials in salable condition, the invoice will be canceled. Your only responsibility will be for the return shipping costs.
2) Q: How can I request a printed catalog?
 
A: Fill out the form at this page to receive your free catalog.

© 2021 Wieser Educational
23111 Antonio Pkwy, Suite 215, Rancho Santa Margarita, CA 92688
Telephone (800) 880-4433, Fax (800) 949-0209
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